Wealth & Finance Finance Awards 2015

Wealth & Finance Finance Awards 2015 46 Residential Mortgages BY JIGSAW MONEY Ltd Best Whole of Market Broker - UK Jigsaw Money Management is an Independent Mortgage advice service that specialises in mortgages and re-mortgages for residential and commercial purposes. Mark Horsfall provides us with a unique insight into this dynamic business. Company: Jigsaw Money Management Phone: 0800 999 3015 Email: [email protected] Website: www.jigsawmoney.or Address: 12 St Albans Rd Coopersale Essex CM16 7RD Jigsaw Money Management are skilled at assessing a client’s current situation and analysing whether they can save the client money or otherwise improve their mortgage position. The firm helps hundreds of clients each year, and Jigsaw’s overall aim is to provide an unrivalled client focused service. The firm appreciates and understands that a mortgage is likely to be the largest financial commitment which a client will ever undertake, which is why Jigsaw is dedicated to supporting each client on step of the journey to achieving the best mortgage possible. Mark Horsfall, the CEO of the firm, who has over 20 years’ experi- ence in the industry, talks us through the firm’s unique approach to client service. “Our approach sets us apart because we work with the client through every step of the process – not just the mortgage but the whole of the house purchase process – or the remortgage process if this is what the client has engaged us for. From making an offer, when we will contact the estate agents, right through to sourcing solicitors, we are there for our clients and we even support them in securing buildings and contents insurance after the purchase. We are completely independent, and therefore we work hard to research the quotes we give to our clients so that they always receive the best deal.” The mortgage process can often be stressful even after clients have found the right lender and the right product: there is paper work to complete, estate agents and solicitors to deal with, moving arrange- ments to make, utilities to contact – the list goes on – so therefore Jigsaw has always seen its role as ensuring the whole process is smooth and pain-free as possible. In addition, as a professional independent adviser Jigsaw also advises clients who might be thinking of using the equity in their home as a way to secure other loans or debts. We can help the client to carefully think through the issues before securing other debts against their home, because a property may be repossessed if clients do not keep up repay- ments on a mortgage or any other debt secured on it. Client service is an important aspect of mortgage brokerage, with trust an important factor. Mark explains the firm’s dedication to client service and how this impacts on their relationship with clients. “At Jigsaw we are place a very high value on good client service. If I tell a client that I will call them at 10am the next day, I call them at 10am the next day. Not five past, not the next day, I always call them at the exact time I say I will. As such, 100% of our new business is now the result of referrals from existing clients – who have clearly appreciated the Jigsaw service and want their nearest and dearest to enjoy the same stress-free journey to a new home. We do not advertise anywhere because our clients trust us and they pass our name on.” By operating independently of all lenders and financial institutions, the firm is able to dedicate all of its time and efforts to its clients and ensuring they receive the best quality advice by researching the entire market, rather than focusing on a restricted panel of certain lenders. Looking to the future the firm is keen to open new branches around London in order to serve more clients. The firm covers many aspects of raising finance throughout the real estate sector as well as some corporate finance, personal loans and insurance, and in the future will be looking to extend those capabilities further.